FAQs

Our Policies

CANCELLATION/RESCHEDULING POLICY

Appointments can be canceled or rescheduled with no penalty up to 12 hours before the

scheduled Appointment time. Canceling or rescheduling an appointment after that time may

result in a cancellation fee being charged for the original Appointment booking.

Cancellation Policy

All sales are final. Because classes have limited openings and are reserved for as long as you

are enrolled, there are no refunds for any classes missed. If you have opted in for automatic

payments, your authorization will remain in effect until you notify us that you wish to revoke this

authorization and we have a reasonable opportunity to act on your notice.

GROUP APPOINTMENT POLICY

This facility allows a single person to book a Group Appointment timeslot and invite others to

attend, up to the maximum allowed number of enrollments. However, any fees for this

Appointment booking will be the sole responsibility of the student who booked the Appointment.

This facility's staff will not be responsible for "splitting" the Appointment fee among multiple

accounts. Any "split fee" arrangements will need to be handled externally by the families

involved.

WHAT TO WEAR

Gym wear, T-shirts covering underarms, tights & enclosed shoes.

Personal items should be left in cubby holes. Jewelry should not be worn during classes.

PLEASE LEAVE JEWELRY ARTICLES AT HOME. This facility's staff will not be responsible for

ANY items that may be lost or stolen. Be sure your student's personal items are marked with

their name.

Pick up & Drop Off

Be sure you arrive 5 minutes before (no earlier please) his/her scheduled Appointment time. For

children, Please pick up your student on time. Please inform us if you know you will be late

picking up your student. Instruct your student to wait inside the building and you should escort

them from the building to your car. During peak times the parking lot is crowded. Please take

into consideration that our students may include young children. Please drive slowly and

carefully. Do not take a chance on your student running to and from your car.

Billing Policy

Bungee Fit Services, Billed via direct debit or credit card.

Please note when paying online you will incur a surcharge from our payment provider of:

Transaction Fee - Bank Account $0.88

Transaction Fee - Visa / Mastercard 1.98%*

*Additional 1.10% applies for international cards

AMEX 3.85%

Bank Account Failed Attempt Fee $5.50

Bank Account Data Storage and Compliance Fee $0.33(one time)

I/We authorise and request Payrix Australia Pty Ltd ABN 63 135 196 397 (User ID 21937)

("Payrix") to debit payments from my/our account as specified below, at intervals and amounts

as directed by Bungee Fitness Australia ("The Business") as per the Terms and Conditions of

my agreement with The Business and in accordance with this Direct Debit Request and the

Payrix DDR Service Agreement. Please note: If paying by credit card, IPY*BUNGEEFITNESS

will appear on financial statements to indicate payment to Bungee Fitness.

Fees

Visa/Master Card Fee: $1.88

Bank Account Fee: $0.88

Amex Card Fee: $3.85

Additional fee of 1.10% will apply to international cards

Failed Payment Fee: $5.50 for Bank debits (added to next payment)

Bank Account Data Storage and Compliance Fee $0.33 (one time)

Direct Debit Request (DDR) Service Agreement

This Agreement is designed to explain what your obligations are when undertaking a Direct

Debit arrangement with Payrix and the Business. It also details what our obligations are to you

as your Direct Debit Provider. We recommend you keep this agreement in a safe place for

future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR)

and should be read in conjunction with your DDR form.

I/We hereby authorise Payrix Pty Ltd (ABN: 63 135 196 397) Direct Debit User ID 21937 to

make periodic debits on behalf of the Business, as indicated on the front of this Direct Debit

Request (herein referred to as the Business).

I/We acknowledge that Payrix is acting as a Direct Debit Agent for the Business and that Payrix

does not provide any goods or services and has no express or implied liability in regards to the

goods and services provided by the Business or the terms and conditions of any agreement with

the Business.

I/We acknowledge that Payrix and the Business will keep any information (including account

details) contained in the Direct Debit Request confidential. Payrix and the Business will make

reasonable efforts to keep any such information that we have about you secure and to ensure

that any of our employees or agents who have access to information about you do not make

any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

(a) to the extent specifically required by law; or

(b) for the purposes of this agreement (including disclosing information in connection with any

query or claim).

I/We acknowledge that the debit amount will be debited from my/our account according to the

Direct Debit Request, this Agreement and the terms and conditions of the agreement with the

Business.

I/We acknowledge that bank account details have been verified against a recent bank statement

to ensure accuracy of the details provided. If uncertain, you should contact your financial

institution.

I/We acknowledge that is my/our responsibility to ensure that there is sufficient cleared funds in

the nominated account by the due date to enable the Direct Debit to be honoured on the debit

date. Direct Debits normally occur overnight, however transactions can take up to three (3)

business days depending on the financial institution. I/We acknowledge and agree that sufficient

funds will remain in the nominated account until the Direct Debit amount has been debited from

the account and that if there are insufficient funds available, I/We agree that Payrix will not be

held responsible for any fees and charges that may be charged by my/our financial institution.

I/We acknowledge that there may be a delay in processing if:

1) There is a public or bank holiday on the day, or any day after the debit date

2) A payment request is received by Payrix on a day that is not a Banking Business Day

3) A Payment request is received after normal operational hours, being 4pm Monday to Friday.

Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise the Business to vary the amount of the payments from time to time as provided

for within the Business agreement. I/We authorise Payrix to vary the amount of the payments

upon instructions from the Business. I/We do not require Payrix to notify me/us of such

variations to the debit amount.

I/We acknowledge that the total amount billed will be for the specified period for this and/or

subsequent agreements and/or amendments.

I/We acknowledge that the Business is to provide 14 days notice if proposing to vary the terms

of the debit arrangements.

I/We acknowledge that variations to the debit arrangement will be directed to the Business.

I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to

the Business.

I/We acknowledge that any disputed debit payments will be directed to the Business. If no

resolution is forthcoming, you are advised to contact your financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will

be responsible for any fees and charges for each unsuccessful debit in addition to any financial

institution charges and collection fees, including and not limited to any solicitor fees and

collection agent fees appointed by Payrix

I/We authorise Payrix to attempt to re-process any unsuccessful payments as advised by the

Business.

I/We acknowledge that if specified by the Business, setup, variation, dishonour, SMS or

processing fees may apply.

I/We authorise:

1) Payrix (Debit User IPY BUNGEE FITNESS ) to verify details of my/our account with my/our

financial institution

2) My/Our Financial Institution to release information allowing Payrix to verify my/our account

details.

Makeup Tokens

In order to receive a make up token, you must provide at least 12 hours notice prior to the class

that you were due to attend. Notifications for absence can be provided by logging into your

custom portal app or web browser. We do not accept notifications of apps, absence via phone

or email. Notifications of absence provided they given 6 hours notice will produce a make up

token after you’ve missed the class that you were due to attend, make up tokens will expire, 365

days from the date of the class that you were due to attend.

Make up tokens can be used on a self service basis for your customer portal or app, we do not

accept bookings of make ups via phone or email. Make up tokens can be redeemed into any of

the classes that you were eligible to attend. Make up tokens can be booked a maximum of

seven days in Advance of a class would you would like to attend and a strictly subject to

availability. Where another student has notified absent the net position would be added to the

pool of available make up lessons. Make up tokens or a service that we are happy to offer to our

current clients, if you are no longer a current client gets still have tokens within their period

validity you will be unable to use them. Make up tokens cannot be exchanged for cash credit or

other benefit.

MAKEUP POLICY

Because of our strict student to teacher ratio, missed classes will not result in make-up classes,

prorated tuition or refunds. No refunds for classes missed including scheduled holidays.

DROP PROCEDURE:

YOU MUST NOTIFY US WHEN DROPPING A CLASS .

Only a written notice via email is acceptable.

Please note: You are responsible for payment of your classes WHETHER OR NOT You

ATTEND CLASS until the time you notify the staff VIA WRITTEN NOTICE.

PLEASE LEAVE JEWELRY ARTICLES AT HOME. This facility's staff will not be responsible

for ANY items that may be lost or stolen. Be sure your student's personal items are marked with

their name.

ARRIVAL AND PICKUP

Please arrive 5 minutes before your class time to save congestion between classes. For

children be sure your child arrives 5 minutes before (no earlier please) his/her scheduled class

time. Please pick up your child on time. Please inform us if you know you will be late picking up

your student. Instruct your student to wait inside the building and you should escort them from

the building to your car. During peak times the parking lot is crowded. Please take into

consideration that our students may include young children. Please drive slowly and carefully.

Do not take a chance on your student running to and from your car.

Please Arrive Early

To help reduce congestion between classes, we kindly ask that you arrive 5 minutes before your

scheduled class time. Thank you for your cooperation!

You MUST have completed a waiver before commencing your class.

Bring a towel and water bottle to class.

Health and Safety

1. Medical Conditions: Inform the instructor of any medical conditions, injuries, or recent

surgeries before participating.

2. Pregnancy: Pregnant individuals should not participate in Bungee Fitness classes.

3. Substance Use: Do not attend class under the influence of drugs or alcohol.

During Class

1. Follow Instructions: Listen to and follow the instructor’s directions at all times.

2. Equipment Use: Use the bungee equipment as instructed. Do not attempt to adjust or

modify the equipment yourself.

3. Respect Others: Be mindful and respectful of other participants. Maintain a positive and

supportive environment.

4. Safety First: If you feel unwell or experience any discomfort during the class, inform the

instructor immediately.

Photo and Social Media Policy

Purpose

At Bungee Fit, we value the privacy and comfort of our clients while also celebrating their

achievements and experiences. This policy outlines how we handle photos and social media

interactions to ensure a respectful and enjoyable environment for everyone.

Photo Policy

1. Consent: We will always seek verbal or written consent before taking any photos or

videos of clients during classes or events.

2. Usage: Photos and videos taken may be used for promotional purposes on our website,

social media channels, and other marketing materials.

3. Opt-Out: Clients who do not wish to be photographed or recorded can inform the

instructor or staff member at any time.

4. Privacy: We will not share any personal information (e.g., names, contact details) without

explicit consent.

Social Media Policy

1. Engagement: We encourage clients to share their Bungee Fit experiences on social

media. Tag us using our official handles and hashtags!

2. Respect: Please be respectful and considerate in your posts and comments. Any

content deemed inappropriate or offensive will be removed.

3. Content Sharing: By tagging us or using our hashtags, you grant Bungee Fit permission

to repost and share your content on our official channels.

4. Feedback: We welcome constructive feedback and suggestions. For any concerns or

issues, please contact us directly rather than posting publicly.

One Time Payment Disclosure

By providing my credit card, debit card, or bank account information, I authorize

[[business_name]] to charge my account for the agreed upon purchases and/or services.

If [[business_name]] is unable to secure funds from my credit/debit card(s) or my bank for any

reason, including, but not limited to, insufficient funds in my credit/debit card or bank account or

insufficient or inaccurate information provided by me when submitting my electronic payment,

[[business_name]] may undertake further collection action.

Recurring Payments Policy

I/We authorise and request Payrix Australia Pty Ltd ABN 63 135 196 397 (User ID 21937)

("Payrix") to debit payments from my/our account as specified below, at intervals and amounts

as directed by Bungee Fitness Australia ("The Business") as per the Terms and Conditions of

my agreement with The Business and in accordance with this Direct Debit Request and the

Payrix DDR Service Agreement. Please note: If paying by credit card, IPY*BUNGEEFITNESS

will appear on financial statements to indicate payment to Bungee Fitness Australia.

Fees

Visa/Master Card Fee: 1.98% plus 1.10%

Bank Account Fee: $0.88

Amex Card Fee: $3.85%

Additional fee of 1.10% will apply to international cards

Failed Payment Fee: $5.50 for Bank debits (added to next payment)

Bank Account Data Storage and Compliance Fee $0.33 (one time)

Direct Debit Request (DDR) Service Agreement

This Agreement is designed to explain what your obligations are when undertaking a Direct

Debit arrangement with Payrix and the Business. It also details what our obligations are to you

as your Direct Debit Provider. We recommend you keep this agreement in a safe place for

future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR)

and should be read in conjunction with your DDR form.

I/We hereby authorise Payrix Pty Ltd (ABN: 63 135 196 397) Direct Debit User ID 21937 to

make periodic debits on behalf of the Business, as indicated on the front of this Direct Debit

Request (herein referred to as the Business).

I/We acknowledge that Payrix is acting as a Direct Debit Agent for the Business and that Payrix

does not provide any goods or services and has no express or implied liability in regards to the

goods and services provided by the Business or the terms and conditions of any agreement with

the Business.

I/We acknowledge that Payrix and the Business will keep any information (including account

details) contained in the Direct Debit Request confidential. Payrix and the Business will make

reasonable efforts to keep any such information that we have about you secure and to ensure

that any of our employees or agents who have access to information about you do not make

any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

(a) to the extent specifically required by law; or

(b) for the purposes of this agreement (including disclosing information in connection with any

query or claim).

I/We acknowledge that the debit amount will be debited from my/our account according to the

Direct Debit Request, this Agreement and the terms and conditions of the agreement with the

Business.

I/We acknowledge that bank account details have been verified against a recent bank statement

to ensure accuracy of the details provided. If uncertain, you should contact your financial

institution.

I/We acknowledge that is my/our responsibility to ensure that there is sufficient cleared funds in

the nominated account by the due date to enable the Direct Debit to be honoured on the debit

date. Direct Debits normally occur overnight, however transactions can take up to three (3)

business days depending on the financial institution. I/We acknowledge and agree that sufficient

funds will remain in the nominated account until the Direct Debit amount has been debited from

the account and that if there are insufficient funds available, I/We agree that Payrix will not be

held responsible for any fees and charges that may be charged by my/our financial institution.

I/We acknowledge that there may be a delay in processing if:

1) There is a public or bank holiday on the day, or any day after the debit date

2) A payment request is received by Payrix on a day that is not a Banking Business Day

3) A Payment request is received after normal operational hours, being 4pm Monday to Friday.

Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise the Business to vary the amount of the payments from time to time as provided

for within the Business agreement. I/We authorise Payrix to vary the amount of the payments

upon instructions from the Business. I/We do not require Payrix to notify me/us of such

variations to the debit amount.

I/We acknowledge that the total amount billed will be for the specified period for this and/or

subsequent agreements and/or amendments.

I/We acknowledge that the Business is to provide 14 days notice if proposing to vary the terms

of the debit arrangements.

I/We acknowledge that variations to the debit arrangement will be directed to the Business.

I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to

the Business.

I/We acknowledge that any disputed debit payments will be directed to the Business. If no

resolution is forthcoming, you are advised to contact your financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will

be responsible for any fees and charges for each unsuccessful debit in addition to any financial

institution charges and collection fees, including and not limited to any solicitor fees and

collection agent fees appointed by Payrix

I/We authorise Payrix to attempt to re-process any unsuccessful payments as advised by the

Business.

I/We acknowledge that if specified by the Business, setup, variation, dishonour, SMS or

processing fees may apply.

I/We authorise:

1) Payrix (Debit User ID 21937) to verify details of my/our account with my/our financial

institution

2) My/Our Financial Institution to release information allowing Payrix to verify my/our account

details.

Contact Us

If you have any further questions regarding our policies, please feel free to reach out to our customer service team. We are here to help you.